We help hospitals stay connected with discharged patients, ensuring they follow their treatment plans and attend necessary check-ups. Our structured follow-up calls improve recovery rates.
Our call center reminds the patients what to do and what not to do after discharge and follow doctor-recommended care plans. This enhances treatment effectiveness.
We assist hospitals by managing patient queries and directing them to the right physician. Our service reduces administrative burdens and ensures timely medical intervention.
We help hospitals streamline patient and treatment adherence through our professional call center services.
AuraBridge Solutions helps hospitals enhance patient care through call center management, follow-up services, and treatment adherence support. We ensure seamless communication between healthcare providers and patients, and improving recovery outcomes
We bridge the gap between hospitals and patients—because quality care continues beyond discharge.
Initial Consultation: We meet with hospital administrators to understand their current patient follow-up challenges and goals.
Customization: We tailor our call center process based on hospital size, departments, languages required, and patient load
The hospital shares discharge records and patient contact details via a secure channel.
Essential Patient Information Shared by Physicians: This includes
• patient name
• contact information
• diagnosis summary
• care instructions
• treatment significance
Automated Task Queue: Based on discharge time and type of treatment, patients are added to a call queue for follow-up within 24–72 hours.
Smart Scheduling: We prioritize calls based on risk levels (e.g., patients recovering from surgery get earlier follow-ups).
Multi-language Support: Calls are made in the patient’s preferred language to ensure comfort and clarity.
Trained Agents: Our healthcare-trained call center agents:
• Check the patient’s condition post-discharge
• Confirm medication adherence
• Answer general queries
• Escalate medical concerns to the appropriate hospital department
• Soft Skill Touch: Calls are empathetic and supportive, focusing on care, not just data collection.
If a patient reports discomfort, confusion about medication, or any red flag:
• Our team immediately escalates the issue to the assigned physician or hospital contact.
• A live report is sent via email or the hospital portal with call details.
Daily/Weekly Dashboards: Hospitals receive summary reports including: • Number of patients called
• Medication adherence rates
• Escalations triggered
• Patient satisfaction levels (optional via rating)
• Data Insights: Over time, we help identify trends like departments with higher readmission risks or common post-discharge issues.
Feedback Loop: We work with hospital stakeholders to improve the script, frequency, and tone of calls.
Scalability: Our system can grow with the hospital — new departments, new services, more languages.